Our Privacy Policy

Last Updated: 4th March 2025

At Oak Builds SW LTD, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, store, and protect your information when you interact with our website (www.oakbuilds.co.uk) and use our services.

Information Collection and Usage

When you engage with our services, we collect information that you provide directly to us. This includes your name, contact details (such as email address, phone number, and postal address), project requirements, specifications, and communication preferences. We use this information to provide and improve our services, communicate effectively with you, process your inquiries, send quotes and estimates, schedule site visits and consultations, and comply with our legal obligations.

Data Protection and Sharing

Your privacy is paramount to us. We do not sell or rent your personal information to third parties. The information you share with us is only accessible to our employees and contractors who require it to provide our services. In some cases, we may share your information with service providers who assist in our operations or with legal authorities when required by law. We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights and Control

Under UK data protection law, you have several rights regarding your personal data. These include the right to access your information, correct any inaccuracies, request deletion, object to processing, restrict processing, and request data portability. Our website uses cookies to enhance your browsing experience, which you can control through your browser preferences.

Data Retention and International Transfers

We retain your personal information only for as long as necessary to fulfill our service obligations or as required by law. While we primarily process and store data within the United Kingdom, we may occasionally transfer data to service providers in other countries, always ensuring appropriate safeguards are in place.

Children's Privacy and Third-Party Links

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children. Our website may contain links to third-party websites, but we are not responsible for their privacy practices or content.

Legal Basis and Changes

We process your personal information based on contract performance, legal obligations, legitimate business interests, and your consent where applicable. We may update this privacy policy periodically, and we'll notify you of any changes by posting the new policy on our website.

Contact and Complaints

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Oak Builds SW LTD
St Austell, Cornwall PL25
Email: contact@oakbuilds.co.uk
Phone: 01579 673167

If you have concerns about how we handle your personal data, you have the right to make a complaint to the Information Commissioner's Office (ICO).